Frequently Asked Questions About Servo Presses
- Frequently Asked Questions Before Purchase
- About Specifications
- About After Sales Service and Maintenance
- Other General Questions
Frequently Asked Questions Before Purchase
Q How long is the warranty period?
APlease check with the Janome sales office or affiliated sales partner from whom you bought your servo press.
Q Are Janome Servo Presses CE declared?
A
The JP Series 5（Unit Type, Stand-Alone Type (Two Hand Switch Model)）, and JP-S2 Series are CE declared.
The JP Series 5 (Stand-Alone Type (Flexible Model)) and JP5S Series are not CE declared.
Q Where are Janome servo presses manufactured?
AWe manufacture our servo presses at our company headquarters in Tokyo, Japan.
Q How should I select a press machine?
AWe recommend selecting a press according to the pressing capacity and ram stroke which meets your production needs.
If you have any questions, please contact us.
About Specifications
Q How much can I reduce power consumption compared to a hydraulic press?
AJanome servo presses use only 1/4 to 1/5 of the electricity needed to power a hydraulic press.
Q What is the difference between the JP5 and the JP-S2?
AThe JP Sereis 5 features a very rigid construction and high precision, while the space-saving JP-S2 Series is a slim and compact model.
Q What is the difference between the standard controller and the compact controller for the JP5?
ASafety circuits are built into standard controllers.
Compact controllers do not have built-in safety circuits. When using these controllers, please construct your own external safety circuit. See the JP5 product page here.
Q Are Janome Servo Presses usable in clean rooms?
AYes, the JP Series 5 includes a Clean Level ISO 4 (Class 10) compatible Clean Room Model.
Q Which languages are supported?
AThe following languages are available:
JP Series 5, JP5S Series teaching pendant or operation panel: English, Japanese, Chinese (simplified and traditional), Korean, Vietnamese, German, French, Spanish, Italian, Romanian, Czech, and Hungarian
JP-S2 Series pendant unit: English, Japanese, Korean, and Chinese (simplified)
Q How much uneven load can a Janome servo press withstand?
AThis product is designed based on the assumption that load will be applied to the center of the ram. Please refrain from using this product under conditions where uneven loads are applied.
Q Using the load stop mode causes the ram to overshoot. Is there a way to prevent ram overshoot?
AYou can set a parameter called Deceleration Load Ratio/Stop Reference Position in your pressing operation to reduce the ram speed before reaching the target load and prevent ram overshoot.
Q Is it OK to operate the press with a load outside the warranteed load range?
ANo, we cannot guarantee load accuracy outside the warranty range.
Please use a model that meets your required load range.
Q Do I need to make some warm-up runs before using the press?
AYes, we recommend making a few warmup runs before use to ensure that the temperature of the press remains stable.
About After Sales Service and Maintenance
Q What kind of maintenance do Janome Servo Presses need?
AWe recommend lubricating the press once every six months and calibrating the load once a year.
Q What replacement parts will I need?
AA small number of consumable parts need periodical replacement.
JP5: Ball screws, bearings, linear guides, timing belts
JP-S2: Ball screws, bearings, cam followers, shaft bearings, timing belts
Q Is regular maintenance such as lubrication necessary?
AYes, we recommend regular maintenance.
Also, our technical staff can make regular inspections. If you need an inspection, please contact your sales representative or contact us.
Other General Questions
Frequently Asked Questions Before Purchase
I am not sure which product to choose. How should I choose?
We can propose the most suitable products and models for servo presses and robots according to the process, application (pressing, caulking, screw tightening, etc.), workpiece size and weight, and cycle time.
Please inquire us from Contact Form.
Can I see working demonstrations of your machines?
Yes, you can see demonstrations at one of our showrooms. Please contact us for more details. Depending on the model, we may also be able to visit you and demonstrate the product.
Can I test my application on your machine? Can I borrow a machine for testing?
Yes, you can. We have demo machines available for loan, please contact us for more details.
We can also test your application on our machines if you send us sample workpieces for testing.
Can I get a catalog, drawings, and 3D data (external dimension diagrams) for your products?
You can download catalogs, drawings and 3D data from our Download page. (User registration is required.)
Where can I get customer support outside of Japan?
We provide after-sales service through Our Subsidiaries and affiliated sales partners in countries around the world.
If there is not a Janome subsidiary near you, please contact us for the affiliated sales partners in your country.
About After Sales Service and Maintenance
What should I do if there is a problem with one of your products?
Please contact us, or if you need urgent assistance, please call us directly.
When contacting us, please provide the product model number, serial number, any error details, and any other details.
Contact information for each country's office can be found here.
How can I find the serial number for one of your products?
Please refer to our After Sales Service page for details.
Can I have repairs or inspections made?
Our technical staff can provide repair services and regular inspections. please contact us.
Miscellaneous
Where can I find information about exhibitions and seminars?
The latest exhibition and seminar information is updated regularly on the News page.
Are your products RoHS and REACH compliant?
Yes, all models are RoHS and REACH compliant.
Do you have ISO certification?
Yes, our Tokyo Headquarters has ISO9001 and ISO14001 certification.
For details, please click here.
Are you implementing environmentally conscious initiatives such as SDGs?
Yes, please see our Environmental Policy and the "Green Procurement Guidelines" for more details.